Refunds and Returns

At Butterfly Clips, we take great pride in the quality and craftsmanship of our handmade products. Every item undergoes strict quality checks prior to dispatch. However, in the rare instance that a fault occurs, we offer the following guarantee and returns process.

Product Guarantee

Butterfly Clips guarantees all clip products for 1 year from the date of purchase on all wire clips (Princess Bugs not included in guarantee).

This guarantee covers:

Breakage of the triple-banded elastic.
Breakage to the wire frame.

Exclusions: This guarantee does not cover stretched elastic, bent clips, or damage caused by misuse, neglect, or water exposure.

Proof of Purchase

To process a return or replacement, you must provide proof of purchase, which may include:

Your original purchase receipt,
A dated guarantee issued at the time of purchase, or
Another valid form of transaction evidence.

Without proof of purchase, returns cannot be accepted.

Returns Procedure

If you believe your product is faulty:

Retain the product, proof of purchase, and your contact details (name, phone, and postal address).
Contact us at emma@butterflyclips.com.au and include:
A clear photo of the faulty clip
A copy of your proof of purchase.

Your claim will be assessed within 3 business days of receiving your submission.

If approved, a replacement clip (same or similar product) will be dispatched within 7 business days from the date of approval.

If further assessment is required, you may be asked to post the item to us for inspection.

Assessment Process

Any faulty product is initially assessed by the photograph by Butterfly Clips to determine the nature and cause of the fault.

Retail partners are encouraged to contact us immediately upon receiving a return claim from their customer.

Butterfly Clips will contact the customer directly to confirm assessment findings and provide replacement or tracking information.

In most cases, issues are resolved within 24–72 hours of contact.

Refunds & Exchanges

Butterfly Clips does not issue monetary refunds for faulty items.
Approved claims will receive a replacement product of the same or equivalent value.
We do not offer refunds or exchanges for change-of-mind purchases.

Right to Decline Replacement

Butterfly Clips reserves the right to decline a replacement if:

The product fault is determined to result from misuse, neglect, or water damage, or
The item is returned without valid proof of purchase.

Shipping returns

If your request cannot be assessed by the photograph alone, we will contact you direct and provide you with the details you will need to post your return for further assessment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on your location, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.